ERP II Implementation

How this workshop can help you:

This workshop examines the most recent empirical research to give you a clear appraisal of the current critical success factors required for this type of implementation. It will also set out how resources need to be systematically applied throughout the implementation lifecycle stages, through the use of the CSF Phasing Model, developed by Dr. Andrew Norton.

The workshop will draw upon Andrew Norton’s recently published book ‘ERP II Implementation – Delivering benefits realisation’, his recent papers ‘Ensuring benefits realisation from ERP II: the CSF phasing model’ and ‘Delivering Training for Highly Demanding Information Systems’.

The workshop stems from a critical examination of a major ERP II project implementation site within a local authority setting and draws upon findings from Andrew Norton’s conference articles ‘Establishing a critical ERP II implementation pathway for customer-facing organisations’ and ‘Evaluating the training requirements of ERP II implementations’.

Course Leader:

Dr. Andrew Lawrence Norton

CertDM, DipM, BSc (Hons), MSc, MBA, DBA MCIM Chartered Marketer

Author of ERP II Implementation – Delivering Benefits Realisation.

Andrew graduated from Durham University Business School (UK) and has over 15 years of experience in the fields of information system research, business development and marketing.

What we can offer:

See our 2015 course testimonials and our 2016 course testimonials

 Course Objectives:

  1. Learn how to plan for and implement a successful ERP II system.
  2. Understand how to ensure that benefits you desire are fully realised.
  3. Gain a clear understanding as to how to prioritise your resources and address them at the appropriate stage during implementation lifecycle.

Key questions to be addressed

How do I know which factors are critical to my implementation?

What new capabilities does my organisation need to develop?

Is there a critical pathway I need to follow when allocating my resources?

What measures can I put in place to review the status of the implementation?

How can I ensure that our end-users exploit the full benefits of the ERP II system?

How do I tackle change management in my organisation?

How do I avoid wasting valuable resources during my implementation?

Course Overview

A new approach to ERP II implementation that addresses the changing nature of critical success factors required for an implementation of this nature. Historically implementations have focused on increasing the efficiency of the supply chain. Yet such measures cannot address the specific requirements of customer relationship management. Current best practice needs to embrace the changing nature in which organisations interact with their customers in today’s information driven society.

This course outlines the necessary steps required for a customer facing organisation looking to deliver the full benefits of an ERP II system. The most recent empirical research is examined to give a clear appraisal of the current critical success factors required for this type of implementation. It also explains how resources need to be systematically applied throughout the implementation lifecycle stages through the use of the CSF Phasing Model, developed by Dr. Andrew Norton.

The course will draw upon Andrew Norton’s recently published book ‘ERP II Implementation – Delivering benefits realisation’, his recent papers ‘Ensuring benefits realisation from ERP II: the CSF phasing model’ and ‘Delivering Training for Highly Demanding Information Systems’. In addition it will draw upon findings from his conference articles ‘Establishing a critical ERPII implementation pathway for customer facing organisations’ and ‘Evaluating the training requirements of ERPII implementations’.

Click Here To See Course Overview

 

Who should attend?

  • Practitioners: ERP implementation practitioners, and project team members
  • Project Leads, Members of the Planning Committee, Training Manager, Consultant Practitioners etc.
  • Senior Management: Change management personnel for vision and planning
  • CEO, CIO, Operations Directors, Marketing Directors, HR Directors etc.
  • Academic: Business school course directors and lecturers
  • IT Lecturers, Marketing Lecturers, etc.

Delegates:

 As a minimum, core project team members should attend courses designed for implementation best practice. The maximum will depend upon the number of people for whom the programme is relevant. The approach adopted for public and other courses will reflect the number of attendees and the nature of their interests and needs.

 Specific Course Details:

To enable participants to understand:

  • Benefits planning for ERP II
  • The changing nature of critical success factors
  • Mapping customer facing processes
  • Resource planning and phasing
  • Critical pathway steps for a successful implementation
  • Managing knowledge transfer
  • Delivering end-user training
  • Supplier relationships and trust
  • Wasting valuable time and resources

Topics/Content:

The course will cover the following topics:

A review of critical success factors

  • Ranking and phasing of critical success factors
  • Planning, delivering, reviewing and exploiting ERP II system benefits
  • Managing supplier relationships and trust
  • End-user adoption and training

 Course Materials:

 In addition to a course summary handout, if required delegates can also receive a copy of ERP II Implementation – Delivering Benefits Realisation, a 121 page book. This book provides an analysis of each critical success factor required during the implementation and detailed recommendations for each stage.

 Outcomes:

 Participants will understand – or, in the case of project team members, build upon their awareness of – what it takes to deliver a successful ERP II system, both individually and collectively. In particular, they will understand:

  • The challenges faced by organisations implementing a system of this nature
  • The changing nature of critical success factors required in modern day implementations
  • How to implement current best practice and maximise system benefits
  • Understand how to avoid wasting valuable time and resources
  • How to maximise end-user training opportunities 

The new dawn of CRM is upon us… is your organisation ready?

The three key questions you need to ask yourself: How effectively does your organisation manage its customer information? What benefits do you hope to realise from your new ERP II system? Is your organisation ready to embrace an implementation of this nature?

What do you know of the changing nature of critical success factors in modern ERP II implementations? What happens if we ignore current best practice? Unfortunately, failure to deliver benefits is endemic during this type of implementation. In extreme cases, organisational bankruptcy can occur as a direct result of a poorly implemented ERP II system.

So what do I need to do to plan for my implementation? How exactly can this course help me?