Transforming Public Services
‘A quicker and more cost effective route to the high performance organisation’
Prof. Colin Coulson-Thomas
Many areas of the public sector face financial constraints and/or increases in demand
that are outstripping available resources. At the same time policy makers and the
public are impatient for responses and results. While still calling for improvements
and new initiatives, they may not be prepared to wait for multi-year transformation
programmes to deliver results, even if these were cost effective and likely to succeed.
This 200 page A4 size report sets out a practical route to transforming public services,
building high performance organisations and quickly achieving multiple objectives.
The approach can avoid traditional trade-offs and benefits people and organisations.
- Creating High Performance Public Organisations
- Underpinning Investigation of Performance Levers
- Addressing Continuing Concerns and Challenges
- Reducing Risk and Enabling Compliance
- Talent Management
- Communicating and Engaging with Staff and the Public
- 24/7 Learning and Development
- Supporting Innovation and Diffusion
- Procurement and Supporting Responsible Decision Making
- Supporting Communities of Professionals
- Transforming Healthcare Services
- Adopting and Implementing Performance Support
- Embracing ‘New Leadership’
The report contains mini-case studies that illustrate a successful response to a generic challenge facing organisations. For each organisation the mini-case study briefly presents the problem addressed, what was done, results achieved and subsequent situation, what made difference and main learning points.
Transforming Public Services can be obtained from www.policypublications.com