Book Overview

Published by Policy Publications in association with Adaptation
ISBN 978-1-872980-54-6

Transforming Public Services
‘A quicker and more cost effective route to the high performance organisation’
Prof. Colin Coulson-Thomas

Many areas of the public sector face financial constraints and/or increases in demand
that are outstripping available resources. At the same time policy makers and the
public are impatient for responses and results. While still calling for improvements
and new initiatives, they may not be prepared to wait for multi-year transformation
programmes to deliver results, even if these were cost effective and likely to succeed.

This 200 page A4 size report sets out a practical route to transforming public services,
building high performance organisations and quickly achieving multiple objectives.
The approach can avoid traditional trade-offs and benefits people and organisations.


Executive Summary

  1. Creating High Performance Public Organisations
  2. Underpinning Investigation of Performance Levers
  3. Addressing Continuing Concerns and Challenges
  4. Reducing Risk and Enabling Compliance
  5. Talent Management
  6. Communicating and Engaging with Staff and the Public
  7. 24/7 Learning and Development
  8. Supporting Innovation and Diffusion
  9. Procurement and Supporting Responsible Decision Making
  10. Supporting Communities of Professionals
  11. Transforming Healthcare Services
  12. Adopting and Implementing Performance Support
  13. Embracing ‘New Leadership’

The report contains mini-case studies that illustrate a successful response to a generic challenge facing organisations. For each organisation the mini-case study briefly  presents the problem addressed, what was done, results achieved and subsequent situation, what made difference and main learning points.

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